Waning Culture of Customer Service



The realisation that as an Ethiopian I come second to any other citizen when it comes to getting the services that I pay for is a bitter pill to swallow. The clerk barely looking up from the desk to give me a rude answer...


From Face-to-Face to Facebook-to-Facebook


It is undeniable that we live in the most exciting of eras when it comes to technology advancements - whether it be the multitude of gadgets coming in waves or the numerous apps sprouting up left and right. We are sim...


The Cost, Paradox of Fashion


The 21st century and its ever-changing, yet redundant and contorted, beauty standards are enough to leave any trend-follower in awe. Advertising and marketing strategies, generally portraying women revealing skin - ev...


Thinkers That Will Define Our Future


Several years ago, it occurred to me that social scientists today are all standing on the shoulders of giants like Niccolo Machiavelli, John Locke, Adam Smith, Alexis de Tocqueville, Max Weber, and Émile Durkheim. One t...


Renewable Energy Despite Challenges


There are many developing countries that are currently working on their own renewable energy initiatives. Africa’s heads of state announced last year that they will launch their attempt to increase their green power ge...


Where Africa Needs to Focus


Africa rightly has big ambitions for the future. Our continent is rich in both natural and human resources. We have a talented and energetic young population which, with the right support, can be a powerful motor for pro...


Global South Innovation in Healthcare


Children die from preventable and treatable conditions like diarrhoea and pneumonia every day, with the developing world accounting for the majority of victims. The need to produce innovative and cost-effective solutions...


Banking on the Manufacturing Sector


Dynamics in economics is abundantly visible at the early stages of any developing economy. This is catalysed by individuals with complex and diversified economic behaviour. Policymakers in such countries, including Ethio...


A Message of Hope for Africa in Statistics


Vietnamese people today are at roughly the same economic level as Americans in the 1880s, but they have the same life expectancy as Americans had in the 1980s. In health terms, Vietnam has stolen a march of 100 years. Th...


Reimagining Quality Assurance


Universities and higher education systems around the world have become fixated on quality over the past two decades. They have tried out any number of initiatives designed to improve quality. They have looked for structu...


Can Somliland Afford to Shun Its SMEs?


In Somaliland, the small and medium enterprise (SME) sector is the biggest income and employment generator. It hosts thousands of people and is the largest business sector. SMEs that trade in clothes, food, agricultural...


Ideological Risks in Somaliland’s Education


Education is a continuous and interconnected chain of service extending from primary, intermediate to tertiary education levels. If it is not well-guarded from predators, it is susceptible to infiltration and exploitatio...


Freedom from Fossil Fuels, Imperative for Life


Ethiopia has just been hit by a wave of deadly flash floods and landslides. This is the second in just six weeks and the death toll has already climbed to 50. Over a thousand cattle have drowned. Roads have been damaged...


Renewal of Hope in Ethiopia’s Somali State


To begin with, for those who think I might have an ulterior motive for writing this, please note that I am an apolitical entrepreneur with no aspiration back-scratching or spoils of office. My only interest is to see Som...


Tana Forum Needs Complete Reboot


Africa needs a high level forum where its leaders can meet with the best thinkers on peace and security issues, and collectively debate how to define and tackle the continent’s challenges. Unfortunately, what has been...


Redirecting Africa’s Growth


The apparent end to the commodity super-cycle has sent shock waves across the global economy. It has sparked turbulence in world stock markets, put pressure on currencies, and fuelled major concerns about prospects for g...


Editorial

Two weeks ago, a landslide in the Repi area of Addis Abeba, commonly kn...


Agenda

The health sector has always been an issue that has long concerned the...


Fineline

There could perhaps be no political party in the wo...


Commentary

In today's growing market place, many businesses are trying to make pro...


Viewpoint

Uncertainty surrounding one of President Barack Obama’s signature...


Opinion

There are some studies which suggest the primary reason for the creatio...


View From Arada

It has been almost six months since the announcement of the state of em...


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